Refund policy

Return & Refund Policy

Last updated: September 09, 2026

At Dilly Dally Homes, we want you to love the pieces you bring into your home. If something isn't quite right, we're happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all original tags, accessories, or accompanying materials
Not show signs of damage, wear, washing, or use

To start a return, please contact us at dillydallyhomes@gmail.com with your order number and a brief description of the reason for your return.

Please do not send an item back before receiving return instructions from us.

Return Shipping

Customers are responsible for the cost of return shipping unless the item:

Arrived damaged
Was defective
Was incorrect or different from what was ordered

For damaged, defective, or incorrect items, please contact us as soon as possible and include clear photographs of the item and packaging so we can assist you.

Non-Returnable Items

Certain items may not be eligible for return, including:

Final sale items
Personalized or custom-made items
Gift cards
Items that have been used, damaged, washed, or altered after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or an item that arrived damaged.

Damaged or Incorrect Orders

We carefully prepare every order, but occasionally something can happen during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [YOUR EMAIL ADDRESS].

Please provide:

Your order number
Photos of the item
Photos of the packaging
A brief description of the issue

We will review the situation and work with you to find an appropriate solution, which may include a replacement, store credit, or refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, you may return the eligible item according to this policy and place a new order.